Sephora Operations Consultant

Gatineau • Canada

Wednesday, March 12, 2025

Sephora, a distinguished brand under the LVMH conglomerate, is renowned for its innovative approach to beauty retail. As part of one of the world's largest luxury groups, Sephora offers a dynamic work environment where employees are encouraged to thrive and excel in their careers. LVMH's extensive portfolio includes prestigious brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior, providing a robust support network and unparalleled opportunities for professional growth.

1. Provide friendly, professional, and competent customer service during store hours.
2. Assist in training cashiers and advisors on point-of-sale systems and SPM.
3. Maintain cleanliness and organization standards in the checkout area.
4. Contribute to Sephora's merchandising concepts and participate in programs to reduce shortages and losses.
5. Receive and process shipments promptly, organizing and maintaining stock according to company standards.
6. Handle transfers, damages, and testers in compliance with company protocols.
7. Verify visual elements and report missing or damaged items to the operations supervisor.
8. Ensure safety and order standards are consistently met and maintained.
9. Communicate stock-related issues or concerns to supervisors, assistant managers, or store directors.
10. Ensure compliance with sampling policies and procedures.
11. Participate in inventory control.
12. Designated consultants will be trained in cashier functions.

1. 1 to 2 years of experience in retail or customer service, preferably in a warehouse setting.
2. Proficiency in computer skills, arithmetic, and organization.
3. Ability to multitask while being attentive to customer and business needs.
4. Effective time management, problem-solving, and communication skills.
5. High school diploma or equivalent.
6. Flexible availability, including evenings, weekends, and holidays.

1. Customer service excellence
2. Merchandising knowledge
3. Inventory management
4. Time management
5. Problem-solving
6. Effective communication
7. Multitasking ability

1 to 2 years of experience in retail or customer service, preferably in a warehouse setting.

High school diploma or equivalent.

Employees enjoy discounts, free products, and exclusive brand events. Extensive training is provided to develop personalized career plans.

Sephora fosters a collaborative and vibrant work culture, emphasizing continuous learning and development. Employees are part of a community of highly skilled professionals, benefiting from the support of the LVMH family, which champions innovation and excellence in the luxury sector.