Sephora Operations Consultant

Gatineau • Canada

Tuesday, February 4, 2025

Sephora, a distinguished member of the LVMH Moet Hennessy Louis Vuitton family, stands as a beacon of innovation and excellence in the beauty industry. With a global presence spanning approximately 1,900 stores across 29 countries, Sephora is celebrated for its unparalleled selection of prestige products, expert and unbiased service, and an interactive shopping environment. In North America, Sephora has established a robust footprint with over 360 stores, supported by corporate offices in San Francisco, New York, Montreal, and Toronto.

1. Provide exemplary client service, offering professional and knowledgeable assistance during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora’s merchandising standards.
4. Participate in programs aimed at reducing shortage and loss.
5. Efficiently manage shipment receipt and processing, ensuring timely organization of the stockroom.
6. Process transfers, damages, and testers in accordance with company standards.
7. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
8. Ensure compliance with sampling policies and procedures.
9. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficiency in computer use and arithmetic.
2. Strong organizational skills.
3. Ability to multitask while attending to client and business needs.
4. Effective time management and problem-solving skills.
5. Excellent communication abilities.
6. Flexibility to work evenings, weekends, and holidays.

1-2 years of experience in the retail or client service industry, preferably within a stockroom environment.

High School diploma or equivalent.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a leading global beauty retailer.

Sephora fosters a vibrant and inclusive workplace culture that encourages innovation, collaboration, and a commitment to excellence. As part of the LVMH group, Sephora employees are part of a prestigious network dedicated to luxury and quality.