Sephora Operations Consultant

Dartmouth • Canada

Tuesday, February 11, 2025

Sephora, under the esteemed ownership of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry. Renowned for its extensive range of luxury products and exceptional customer service, Sephora offers an engaging and innovative shopping experience. With a global presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America where it operates over 360 stores. The brand's North American headquarters is situated in San Francisco, complemented by corporate offices in New York, Montreal, and Toronto.

1. Provide exemplary customer service, ensuring a professional and knowledgeable approach to client interactions during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and Mobile POS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Participate in initiatives to reduce inventory loss and shortage.
5. Efficiently manage shipment receipt and processing, ensuring stockroom organization aligns with company standards.
6. Process transfers, damages, and testers according to company protocols.
7. Communicate inventory discrepancies to supervisory staff and ensure compliance with sampling policies.
8. Contribute to inventory control efforts and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably within a stockroom environment.
2. High school diploma or equivalent.

1. Proficient computer and arithmetic skills.
2. Strong organizational abilities.
3. Effective multi-tasking capabilities while maintaining client and business focus.
4. Excellent time management, problem-solving, and communication skills.

1-2 years of experience in the retail or client service industry, ideally in a stockroom role.

High school diploma or equivalent.

Flexible work schedule including evenings, weekends, and holidays. Opportunity to work in a dynamic and fragrance-filled environment.

Sephora fosters a vibrant and inclusive workplace culture, emphasizing innovation, collaboration, and a commitment to excellence. Employees are encouraged to engage with the brand's dynamic environment and contribute to its ongoing success.