Sephora Operations Consultant

Charlottetown • Canada

Tuesday, February 4, 2025

Sephora, a distinguished member of the LVMH Moet Hennessy Louis Vuitton family, stands as a beacon of innovation in the beauty industry. Renowned for its extensive array of prestigious products, expert and impartial service, and engaging shopping environments, Sephora continues to set the standard in beauty retail. With a global presence of approximately 1,900 stores across 29 countries, including over 360 locations in North America, Sephora remains committed to delivering exceptional experiences to its clientele. The North American headquarters are strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide exemplary client service, ensuring a friendly, professional, and knowledgeable interaction during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Participate in programs aimed at reducing shortage and loss.
5. Efficiently manage shipment receipt and processing, organizing the stockroom according to company standards.
6. Handle transfers, damages, and testers in compliance with company protocols.
7. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
8. Ensure adherence to sampling policies and procedures.
9. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom role.
2. High School diploma or equivalent.

1. Proficiency in computer and arithmetic skills.
2. Strong organizational capabilities.
3. Ability to multitask while addressing client and business needs.
4. Effective time management and problem-solving skills.
5. Excellent communication abilities.
6. Flexibility to work evenings, weekends, and holidays.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a dynamic and fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an inclusive and dynamic workplace culture, where innovation and creativity are celebrated. Employees are encouraged to bring their unique perspectives and skills to the table, contributing to a vibrant and collaborative environment. The brand's commitment to excellence and customer satisfaction is reflected in its supportive and engaging work atmosphere.