Sephora Operations Consultant

Calgary • Canada

Wednesday, July 16, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is a pioneering force in the beauty industry, renowned for its extensive range of luxury products, expert service, and innovative retail environment. With approximately 1,900 stores in 29 countries, including over 360 in North America, Sephora has established itself as a leader in the beauty retail sector. The company's North American headquarters are located in San Francisco, with additional offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain standards of cleanliness and organization within the cashier zone.
4. Support the implementation of Sephora’s merchandising concepts.
5. Participate in programs to reduce shortage and loss.
6. Perform shipment receipt and processing in a timely manner.
7. Organize and maintain the stockroom according to company standards.
8. Process transfers, damages, and testers per company standards.
9. Check in all visual elements and report missing or damaged pieces to the Operations Supervisor.
10. Ensure safety and tidiness standards are respected and maintained at all times.
11. Communicate inventory issues or concerns to Supervisors, Assistant Managers, or Store Manager.
12. Ensure compliance with sampling policies and procedures.
13. Participate in inventory control.
14. Cross-train in cashier functions.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability including evenings, weekends, and holidays.

1. Good computer, arithmetic, and organizational skills.
2. Ability to multi-task while being attentive to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career growth and development.

Sephora fosters an inclusive and dynamic workplace culture that emphasizes innovation, client service excellence, and employee development. The company values diversity and encourages employees to express their unique talents and perspectives.