Sephora

Operations Consultant

Owned by LVMH Moet Hennessy Louis Vuitton, Sephora is a leading beauty retailer known for its extensive range of prestige products, expert service, and innovative shopping experience. With approximately 1,900 stores in 29 countries, Sephora has a strong presence in North America, including over 360 stores. The company is headquartered in San Francisco, with additional offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone.
4. Assist in maintaining Sephora's merchandising concepts.
5. Participate in programs to reduce shortage and loss.
6. Perform shipment receipt and processing in a timely manner.
7. Organize and maintain stockroom per company standards.
8. Process transfers, damages, and testers per company standards.
9. Check in all visual elements and report missing or damaged pieces.
10. Ensure safety and tidiness standards are respected and maintained.
11. Communicate inventory issues to supervisors or managers.
12. Ensure compliance with sampling policies and procedures.
13. Participate in inventory control.
14. Cross-train in cashier functions.

1. 1-2 years of retail or client service industry experience, preferably in a stockroom capacity.
2. High School graduate or equivalent.
3. Flexible availability including evenings, weekends, and holidays.

1. Good computer, arithmetic, and organizational skills.
2. Ability to multi-task while being attentive to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School graduate or equivalent.

Work in a fragrance-filled environment. Ability to lift and carry up to 50 pounds. Bend and stretch to stock shelves.

Sephora offers an interactive and innovative shopping environment, with a focus on client service and merchandising excellence. The role is based in Burnaby, Canada, at the Brentwood Town Centre location.