Sephora Operations Consultant

Burlington • Canada

Friday, September 19, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative shopping experiences. With a robust presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America where it operates over 360 stores. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide exceptional client service by offering friendly, professional, and knowledgeable assistance during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Participate in programs aimed at reducing shortage and loss.
5. Efficiently process shipment receipts and organize stockroom according to company standards.
6. Manage transfers, damages, and testers as per company guidelines.
7. Ensure safety and tidiness standards are consistently upheld.
8. Communicate inventory issues to supervisors, assistant managers, or store managers.
9. Ensure compliance with sampling policies and procedures.
10. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficiency in computer and arithmetic skills.
2. Strong organizational capabilities.
3. Ability to multitask while addressing client and business needs.
4. Effective time management and problem-solving skills.
5. Excellent communication abilities.
6. Flexible availability, including evenings, weekends, and holidays.

1-2 years of experience in retail or client service, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career growth and development.

Sephora fosters an inclusive and dynamic workplace culture, emphasizing innovation, collaboration, and a commitment to excellence in client service. As part of the LVMH group, employees are encouraged to embody the values of creativity and entrepreneurship.