Sephora Operations Consultant

Brantford • Canada

Thursday, December 12, 2024

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, the preeminent luxury goods conglomerate, is renowned for its innovative approach to beauty retail. With an extensive selection of prestige products, expert unbiased service, and a dynamic shopping environment, Sephora operates approximately 1,900 stores across 29 countries, including over 360 in North America. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide exemplary client service by delivering friendly, professional, and knowledgeable assistance during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Participate in programs aimed at reducing shortage and loss.
5. Efficiently manage shipment receipt and processing, ensuring stockroom organization aligns with company standards.
6. Process transfers, damages, and testers according to company protocols.
7. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
8. Ensure compliance with sampling policies and procedures.
9. Participate in inventory control and cross-train in cashier functions.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficiency in computer and arithmetic skills.
2. Strong organizational abilities.
3. Capability to multitask while addressing client and business needs.
4. Effective time management and problem-solving skills.
5. Excellent communication skills.

1-2 years of experience in the retail or client service industry, with a preference for stockroom experience.

High School diploma or equivalent.

Flexible availability including evenings, weekends, and holidays is required. Physical requirements include working in a fragrance-filled environment, lifting and carrying up to 50 pounds, and bending and stretching to stock shelves.

Sephora fosters a vibrant and inclusive culture, emphasizing innovation, diversity, and a commitment to providing exceptional client experiences. As part of the LVMH family, Sephora values creativity and excellence, offering a dynamic environment for professional growth.