Sephora Operations Consultant

Boisbriand • Canada

Monday, January 20, 2025

Sephora, a distinguished member of the LVMH Moet Hennessy Louis Vuitton conglomerate, stands as a beacon of innovation and excellence in the beauty industry. Renowned for its extensive range of prestigious products and expert, unbiased service, Sephora offers an interactive shopping experience that is both engaging and cutting-edge. With a robust presence of approximately 1,900 stores across 29 countries, including over 360 in North America, Sephora continues to expand its influence. The brand's North American headquarters are strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide exemplary client service, ensuring a professional and knowledgeable experience for all customers.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Efficiently manage shipment receipt and processing, ensuring timely organization of stockroom per company standards.
5. Process transfers, damages, and testers in accordance with company protocols.
6. Communicate inventory issues to supervisors and management, ensuring compliance with sampling policies.
7. Participate in inventory control and programs aimed at reducing shortage and loss.
8. Cross-train in cashier functions to ensure operational flexibility.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficient computer and arithmetic skills.
2. Strong organizational abilities.
3. Effective multi-tasking capabilities while maintaining client and business focus.
4. Excellent time management, problem-solving, and communication skills.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Flexible work schedule including evenings, weekends, and holidays. Opportunity to work in a dynamic and fragrance-filled environment.

Sephora fosters a vibrant and inclusive workplace culture that encourages innovation and collaboration. As part of the LVMH family, Sephora employees are immersed in a world of luxury and creativity, where professional growth and development are highly valued.