Sephora Operations Consultant

Ajax • Canada

Monday, September 15, 2025

Sephora, a distinguished subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty industry, celebrated for its extensive collection of premium products, expert service, and innovative retail environment. With a robust presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America, where it operates over 360 stores. The company's North American headquarters are strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients during store hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone, adhering to Sephora's merchandising standards.
4. Participate in programs aimed at reducing shortage and loss.
5. Perform timely shipment receipt and processing, and organize stockroom according to company standards.
6. Process transfers, damages, and testers per company guidelines.
7. Check in visual elements and report missing or damaged pieces to the Operations Supervisor.
8. Ensure safety and tidiness standards are consistently met.
9. Communicate inventory issues to Supervisors, Assistant Managers, or Store Manager.
10. Ensure compliance with sampling policies and participate in inventory control.
11. Cross-train in cashier functions as designated.

1. 1-2 years of experience in retail or client service, preferably in a stockroom capacity.
2. High School diploma or equivalent.

1. Proficient computer and arithmetic skills.
2. Strong organizational abilities.
3. Ability to multi-task while attending to client and business needs.
4. Effective time management and problem-solving skills.
5. Excellent communication skills.
6. Flexible availability, including evenings, weekends, and holidays.

1-2 years of retail or client service experience, preferably involving stockroom responsibilities.

High School diploma or equivalent.

Work in a dynamic, fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters a collaborative and innovative workplace culture, emphasizing professional growth and a commitment to excellence in client service. As part of the LVMH group, Sephora employees benefit from a rich heritage of luxury and innovation.