Sephora Onboarding and Client Experience Learning Expert

Sephora, a trailblazer in the prestige beauty retail industry, has been part of the LVMH Group since 1997. With a presence in 35 countries and a workforce of 56,000, Sephora is renowned for its commitment to diversity, inclusivity, and innovation. The brand offers a curated selection of nearly 500 beauty brands, alongside its own Sephora Collection, providing a unique and diverse range of products. As an employer, Sephora fosters a culture of empowerment, learning, and growth, encouraging employees to unlock their potential and make a meaningful impact.

1. Develop and maintain onboarding modules in alignment with Sephora University strategy, including e-learnings, videos, podcasts, and in-class sessions.
2. Ensure onboarding tools are regularly updated to reflect business needs and realities.
3. Integrate new digital approaches to enhance onboarding effectiveness.
4. Monitor and analyze key performance indicators related to onboarding and client experience.
5. Collaborate with the Digital team to implement retail training digital tools for optimal client experience.
6. Design and execute training packages for new digital selling tools.
7. Analyze client experience data and implement action plans in collaboration with the Studies Team.
8. Organize and motivate Expert Communities, selecting participants and mentors, and managing budgets.

1. Minimum 5 years of store leadership or retail management experience.
2. Expertise in training and onboarding team members.
3. Proven coaching and feedback skills, ideally in an international context.

1. Proficiency in digital tools as development resources.
2. Strong team spirit and openness to feedback.
3. Fluency in English; proficiency in additional European languages is advantageous.
4. Ability to travel for store visits and training sessions.

Minimum 5 years of store leadership or retail management experience.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for personal and professional development. Employees are part of a community where authenticity and diversity are celebrated.

Sephora embraces a community where authenticity is valued, and diversity fuels collective spirit. The culture is centered around empowerment, learning, and growth, offering employees the opportunity to innovate and lead in a fulfilling work environment.