Sephora Market Operations Manager

Montreal • Canada

Friday, June 20, 2025

Sephora, a leading name in the beauty retail sector, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group, renowned for its luxury products. As an employer, Sephora Canada is committed to innovation and excellence, offering a dynamic work environment where passion for beauty and customer satisfaction is paramount. The company values diversity and inclusivity, fostering a workplace where all employees can thrive and contribute to its success.

1. Ensure exceptional execution of existing operational programs and processes across all Canadian stores.
2. Develop and optimize new operational programs and processes to enhance regional business growth and profitability.
3. Provide technical guidance, training, and feedback to regional directors and district managers to improve operational efficiency.
4. Develop resources and tools for workload management, payroll, supply chain processes, and controllable store expenses.
5. Offer feedback and recommendations for regional or district improvements, focusing on processes, expense control, and team development.
6. Support new store openings by collaborating with U.S. teams to ensure process consistency across North America.
7. Create and deliver training tools for operational process development, focusing on operations and optimization.
8. Conduct training sessions during district and regional meetings to ensure operational consistency across Canada.
9. Act as a primary liaison with logistics and distribution teams regarding delivery schedules and store optimization.
10. Participate in various projects as determined by senior management.

1. Minimum of 3 years of senior management experience in a high-volume retail environment.
2. Bilingual proficiency in French and English.

1. Excellent oral and written communication skills.
2. Ability to train staff and conduct meetings.
3. Proficiency in financial data analysis and presentation.
4. Comfortable reviewing and analyzing store financial statements (P&L, dashboards, Smart reports, MCS inventory management system, various CSO reports).
5. Flexibility and ability to manage ambiguity.
6. Proficiency in Windows programs (Excel, Outlook, PowerPoint).

Minimum of 3 years in a senior management role within a high-volume retail environment, with experience managing multiple stores considered an asset.

Sephora offers a unique culture with a passionate and inspiring team, access to the global LVMH luxury products community, and opportunities for career advancement. Employees can engage in charitable causes through the 'Beauty of Giving Back' program, enjoy customizable benefits, and access the Well-being@sephora platform for mental, financial, physical, and social wellness. Additional perks include vacation and leave, flexible scheduling, and product discounts.

Sephora Canada is dedicated to creating an inclusive and diverse workplace that reflects the communities it serves. The company emphasizes equality of opportunity and advancement, ensuring that every employee feels valued and has the chance to build a rewarding career. Sephora's commitment to diversity extends to all aspects of employment, fostering an environment where everyone can flourish.