Sephora Manager, Store Experience Insights and Analytics

Toronto • Canada

Saturday, September 6, 2025

Sephora, a leading name in the beauty industry, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) group, which is renowned for its luxury brands and innovative retail experiences. Sephora Canada is committed to redefining beauty retail with a focus on customer satisfaction, trendsetting innovation, and a diverse, inclusive work environment.

1. Develop and maintain dashboards to track key performance indicators (KPIs) for store experience, providing actionable insights to leadership and field teams.
2. Analyze sales data, client feedback, and market trends to identify opportunities for enhancing the store experience and increasing sales conversion.
3. Create reporting tools to measure the effectiveness of store experience initiatives, refining strategies based on data-driven insights.
4. Conduct audits of existing dashboards to ensure data accuracy and resolve discrepancies.
5. Oversee the Selling Productivity Program, providing insights to optimize current initiatives.
6. Drive Beauty Services program performance by forecasting goals and leveraging client insights.
7. Serve as the Canadian Representative for Tableau/AIQ platforms related to store objectives and digital initiatives.
8. Identify opportunities for retail journey enhancement through innovative pilots and programs.
9. Collaborate with Brand Education, Retail Talent & Training, and Business Operations to integrate store experience tools into learning programs.
10. Partner with the North American Business Analytics team to set store experience goals.
11. Perform site visits to assess in-store environment and customer experience.
12. Monitor team strategies for promoting the Beauty Insider Program.
13. Work cross-functionally to understand the impact of initiatives on store experience.
14. Develop presentations and communication materials to share insights with stakeholders.

1. Minimum 3 years of experience in a strategic analytical role within Retail Operations, Finance, Strategic Initiatives, or Business Development.
2. Bachelor’s degree in business administration, Retail Management, or a related field; a Master’s degree is an asset.

1. Excellent analytical skills with the ability to interpret sales data and market trends.
2. Strong strategic thinking skills with a proven ability to develop innovative solutions.
3. Exceptional presentation and communication skills.
4. Ability to work cross-functionally and influence stakeholders.
5. Strong project management skills with the ability to manage multiple projects.
6. Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
7. Experience with data visualization tools such as Tableau is a plus.
8. Genuine passion for beauty and customer service.

Minimum 3 years in a strategic analytical role within Retail Operations, Finance, Strategic Initiatives, or Business Development.

Bachelor’s degree in business administration, Retail Management, or a related field required; a Master’s degree is considered an asset.

Sephora offers a unique culture and access to the global LVMH community, providing endless career opportunities. Benefits include a mix-and-match package, Employee Assistance Program, Well-Being@Sephora program, holidays, time off, a company-wide shutdown week in December, and product discounts.

Sephora Canada is dedicated to fostering an inclusive and diverse workplace where every employee can thrive. The company values innovation, community, and the spirit of its employees, ensuring a supportive environment for professional growth.