Sephora Manager, Retention Operations

Remote • USA

Monday, March 10, 2025

Sephora, a leading beauty retailer, is part of the LVMH family, renowned for its commitment to innovation and excellence in the luxury fashion industry. With a global presence spanning 35 markets and over 3,000 stores, Sephora empowers its team members to redefine beauty standards and create extraordinary experiences for customers worldwide.

1. Lead technical operations for personalization scaling initiatives, including UAT and process improvements.
2. Support and enhance third-party vendor relationships, coordinating daily operations and resolving issues.
3. Track and monitor retention marketing technology roadmaps to elevate channel performance.
4. Establish rigorous data validation processes to ensure channel integrity and mitigate risks.
5. Collaborate cross-functionally with Retention Marketing, Product, Engineering, and Operations teams to define and scale technical requirements.

1. 3+ years of experience in digital marketing and marketing technologies, focusing on email and mobile marketing.
2. Proven experience with retention marketing and CRM campaigns using enterprise Campaign Management solutions or ESPs.
3. Strong strategic thinking, analytical, and problem-solving skills.
4. Experience in building vendor relationships and managing complex projects.

1. Exceptional communication and interpersonal skills.
2. High proficiency in Microsoft applications (Excel, Word, PowerPoint), Smartsheets, Jira, and Monday.com.
3. Ability to prioritize and manage multiple projects simultaneously.
4. Innovative mindset with a drive to push boundaries in marketing technology.

A minimum of 3 years in digital marketing and marketing technologies, with a focus on email and mobile marketing.

The annual base salary range for this position is $96,390.00 - $128,250.00, with potential eligibility for bonuses.

Sephora offers a comprehensive benefits package, including health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora fosters an inclusive and dynamic workplace culture where creativity and innovation are celebrated. As part of the LVMH family, Sephora encourages its employees to unleash their potential and contribute to the reimagining of beauty. The company values diversity and is committed to providing equal opportunities and reasonable accommodations to all applicants.