Sephora Manager of Fraud Controls

Remote • USA

Thursday, March 27, 2025

Sephora, a distinguished leader in the beauty retail sector, is part of the esteemed LVMH conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora is dedicated to inspiring its customers and empowering its teams, fostering an environment where diversity is celebrated, and individual potential is realized. With a global presence, Sephora is committed to reimagining the future of beauty, driven by a shared purpose to empower the extraordinary in each individual.

1. Oversee systems where fraud and abuse can occur, ensuring robust controls are in place.
2. Collaborate with various business units to provide reporting, analysis, and proposals to mitigate company losses.
3. Lead projects to enhance fraud controls in both e-commerce and retail environments.
4. Serve as the primary contact for fraud activity, liaising with Asset Protection, Alternate Payments, Engineering, Analytics, Legal, and Law Enforcement.
5. Review new initiatives within Sephora retail and e-commerce to ensure fraud controls are incorporated.
6. Analyze enterprise-wide activities for signs of abuse or fraud, providing summaries to leadership.
7. Manage continuous auditing of sensitive transactions and applications with financial impact.
8. Develop and mentor team members, fostering exposure to new initiatives and growth opportunities.
9. Partner with business units to proactively identify and mitigate negative impacts of new or ongoing initiatives.
10. Act as the primary contact for external sales partners, marketplaces, delivery partners, and joint ventures.

1. 5+ years of experience in fraud, chargeback remediation, SOC, or investigations center.
2. 2+ years of experience in large retailer e-commerce operations.
3. Experience managing complex problem-solving tasks.
4. Prior experience working with federal agencies and state law enforcement.
5. Experience managing a team.

1. Proficiency in SQL or other database querying.
2. Ability to conduct both micro and macro-level queries for business impact modeling.
3. Experience in auditing financial data or systems.
4. Proficiency in PowerBI, ThoughtSpot, or Tableau for report building.
5. Knowledge of AI/ML fraud modeling.
6. Understanding of payments processing and infrastructure.

A minimum of 5 years in fraud-related roles, with experience in managing teams and working with law enforcement agencies.

The annual base salary range for this position is $96,390.00 - $128,250.00, with potential bonuses based on performance and other factors.

Sephora offers comprehensive health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora prides itself on a culture of innovation and inclusivity, where creativity is encouraged, and personal growth is supported. As part of the LVMH family, Sephora's global impact is significant, with a commitment to reimagining the future of beauty. The company values diversity and is an equal opportunity employer, dedicated to providing reasonable accommodations to applicants with disabilities.