Sephora Manager, Engineering, IT Services

Sephora, a premier beauty retailer and part of the LVMH family, is renowned for its innovative approach to beauty and its commitment to empowering both customers and employees. With a global presence, Sephora offers a dynamic work environment where creativity and excellence are celebrated. The company is dedicated to fostering a culture of inclusivity and continuous learning, making it an ideal place for professionals seeking to advance their careers in the luxury retail sector.

1. Lead the design, development, and deployment of complex features across ServiceNow, JIRA, and other enterprise platforms.
2. Participate in solution design, architecture decisions, and hands-on coding when necessary.
3. Review code and provide technical guidance to ensure quality and maintainability.
4. Own release planning and production change management with minimal tolerance for slippages and outages.
5. Ensure end-to-end performance, security, and reliability across application and integration layers.
6. Define and enforce architectural principles and best practices for IT Services platforms.
7. Manage Level 3+ support for IT Services platforms, ensuring timely resolution of complex issues.
8. Drive proactive measures to prevent major incidents and minimize business impact.
9. Manage and coordinate a diverse team across onshore, nearshore, and offshore locations.
10. Mentor and coach engineers to deepen technical expertise and foster innovation.
11. Execute the IT Services roadmap, ensuring timely delivery of projects and enhancements.
12. Manage vendor relationships and track service levels.

1. 10+ years of progressive software engineering and/or architecture experience.
2. 5+ years of platform ownership in ServiceNow and/or Atlassian (JIRA, Confluence).
3. 5+ years of Level 3+ production support and incident/problem management in a 24×7 enterprise.
4. 3+ years of people management of engineering teams across multiple locations.
5. 3+ years of agile delivery experience, including Scrum/Kanban.

1. Expertise in cloud platforms (Azure preferred; AWS acceptable), microservices, RESTful APIs, Webhooks, OAuth 2.0/SAML.
2. Hands-on experience with AI and emerging technologies, including Microsoft Cloud Platform.
3. Strong architecture and systems design skills.
4. Proficiency in observability and reliability engineering.
5. Experience in secure SDLC and platform hardening.
6. Quality engineering and test automation skills.
7. Proficiency in release and change management aligned with ITIL standards.
8. Incident management and Level 3 ownership capabilities.

A minimum of 10 years in software engineering and architecture, with significant experience in platform ownership and production support.

The annual base salary range for this position is $173,610.00 - $192,900.00, with eligibility for bonuses.

Sephora offers comprehensive health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora fosters a culture of innovation and inclusivity, encouraging employees to unleash their creativity and evolve their skills. As part of the LVMH family, Sephora provides a global platform for career growth and personal development, emphasizing a supportive and dynamic work environment.