Sephora Manager, Business Operations & Optimization

Toronto • Canada

Friday, June 20, 2025

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) group, renowned for its luxury brands. As an employer, Sephora is committed to innovation, trendsetting, and delivering an exceptional customer experience. The company values diversity and inclusivity, fostering a workplace where differences are celebrated and employees are empowered to thrive.

1. Educate store leadership on effective scheduling practices and optimize staffing processes using tools like Dayforce.
2. Streamline operational workflows to enhance efficiency, reduce costs, and improve employee satisfaction.
3. Lead crisis management protocols, ensuring safety and emergency readiness in stores.
4. Act as a key partner for cross-functional projects, aligning decisions with business strategy and driving positive change.
5. Develop programs to foster employee engagement, collaboration, and professional growth while promoting a positive work environment.
6. Prepare and present reports on operational metrics and scheduling efficiency to senior management.
7. Maintain accurate systems such as the Store Information Portal and Master Data Management, ensuring secure system access and policy compliance.
8. Manage key operational programs, such as employee purchase, password management, and Paid-Out initiatives, with a focus on security and integrity.
9. Collaborate with District Managers, Regional Directors, and FSC Retail teams to align on business objectives and enhance operational consistency.
10. Support HR, Retail Training & Talent Development, and DE&I initiatives to nurture a diverse and inclusive workplace.
11. Monitor and analyze KPIs, optimizing scheduling programs and ensuring clarity for role grids and descriptions.
12. Oversee multiple projects from planning to execution, ensuring continuous improvement and alignment with business goals.
13. Travel to Sephora stores as needed to support on-site processes and drive project success.

1. 5+ years of experience in retail operations, with a proven ability to implement successful scheduling programs.

1. Proficiency in workforce management tools and software, paired with strong analytical skills to drive data-informed decisions.
2. Exceptional interpersonal and communication abilities to build collaborative relationships across all levels of the organization.
3. Outstanding organizational skills and the capacity to manage multiple projects simultaneously with precision.
4. Demonstrated leadership and a proactive approach to problem-solving and crisis management.
5. A commitment to delivering process improvements and creative solutions for business challenges.
6. Detail-oriented with high standards of work quality and the ability to provide constructive feedback.
7. Strong decision-making and critical thinking skills to act independently and with confidence.
8. Proficiency in Microsoft Office Suite and familiarity with diverse workforce management tools.
9. Flexibility to travel to Sephora stores as needed, supporting on-site initiatives and fostering team success.
10. Commitment to embodying Sephora’s core values, contributing to a positive and inclusive workplace culture.

5+ years of experience in retail operations, with a focus on implementing scheduling programs and optimizing operational processes.

Sephora offers a unique culture with passionate and inspiring colleagues, access to LVMH's global community for career opportunities, and a variety of benefits including the Gift of Giving Program, Employee Assistance Program, and Well-Being@Sephora program. Employees also enjoy holidays, flexible time off, Summer Friday hours, and product discounts.

Sephora Canada is dedicated to fostering an inclusive, diverse, and representative workplace that reflects the communities it serves. The company is committed to creating an environment where every individual can belong, grow, and build a successful career. This dedication extends to providing equal opportunities and accommodations for all candidates and employees.