Sephora Loyalty Program Senior Manager

Sephora, a leader in prestige beauty retail, has been redefining the industry since its inception in 1969 in Limoges, France. As part of the LVMH Group since 1997, Sephora continues to innovate, fostering a world of inspiration and inclusion. With a presence in 35 countries and a workforce of 56,000, including 15,000 in Europe and the Middle East, Sephora connects customers with a curated selection of nearly 500 brands, alongside its own Sephora Collection. The company is renowned for its commitment to diversity, inclusivity, and empowering individuals to celebrate their unique beauty.

1. Lead the preparation and execution of the loyalty program across European countries.
2. Deliver market-specific presentations of new value propositions, including detailed comparisons between existing and new mechanics.
3. Organize and lead kick-off meetings with General Managers, CODIR, CRM leaders, and Marketing Directors for each country.
4. Coordinate and track all key milestones, risks, and dependencies to ensure on-time and aligned rollout.
5. Collaborate with local finance teams to develop and finalize business plans by November, in line with central strategy and local workload.
6. Ensure delivery of assets to digital and legal readiness, including content translation and UX adjustments.
7. Facilitate retail and operation adoption through tailored tools, training, and change management activities.
8. Optimize rewards management processes, delivering scalable processes and automated reporting tools.
9. Oversee and coordinate the post-launch support phase (Hypercare) through the end of 2025, monitoring performance and integrating feedback for international rollout.

1. Proven experience in leading projects with multiple stakeholders across countries or departments.
2. Strong knowledge of loyalty programs and client lifecycle management.
3. Ability to drive execution while maintaining a strategic perspective.

1. Structured and rigorous project management skills.
2. Cross-functional collaboration and strategic planning.
3. Comfortable working in an international and fast-paced environment.

Minimum 5 years of experience in a similar role, managing loyalty programs and cross-functional projects.

Sephora offers a community where authenticity is embraced, and differences fuel collective spirit. The company promotes a culture of empowerment, learning, and growth, providing tools and opportunities for personal and professional development.

Sephora fosters a culture of diversity and inclusion, where individuals are empowered to innovate and lead. The workplace environment is dynamic and fast-paced, encouraging collaboration and creativity.