Sephora Loyalty Program Manager

Toronto • Canada

Wednesday, November 5, 2025

Sephora, a leading beauty retailer and part of the global luxury group LVMH (Louis Vuitton Moët Hennessy), is renowned for its commitment to diversity, inclusivity, and innovation. As an employer, Sephora Canada offers a dynamic work environment where employees are encouraged to unlock their potential and contribute to meaningful change in the beauty industry.

1. Optimize client engagement with the Beauty Insider benefits by managing key programs, promotions, and campaigns across in-store and online channels.
2. Create and execute events that reward loyal clients, inspire tier aspiration, and boost program visibility.
3. Extract data from multiple sources, analyze insights, and recommend strategies to optimize campaigns and program performance.
4. Define success measures and KPIs to monitor program impact and drive continuous improvement.
5. Own program mechanics and constructs in partnership with U.S. counterparts.
6. Collaborate with internal stakeholders to lead, drive, and execute reward creation and maintenance.
7. Lead the creative development process for Canada, ensuring creative aligns with strategy.
8. Partner cross-functionally on marketing asset strategy and work with the Assistant Marketing Manager to QA assets and ensure flawless execution.
9. Partner with the tech team on projects and program enhancements, ensuring timely completion.
10. Inspire and guide direct reports, providing opportunities for growth and professional development.
11. Serve as the loyalty expert and thought leader for Beauty Insider campaigns and promotions, actively engaging and communicating with cross-functional teams.
12. Collaborate closely with U.S.-based partners, with flexibility to adjust schedule to accommodate Pacific Standard Time (PST) as needed.

1. 5+ years of experience in marketing, advertising, loyalty, or beauty retail.
2. Proven track record in campaign execution, project management, and leading cross-functional teams within marketing programs.

1. Strong analytical skills with the ability to interpret data and turn insights into actionable strategies.
2. Exceptional organizational skills to manage multiple detail-oriented projects and meet tight deadlines.
3. Proficiency in Excel, PowerPoint, Monday.com, and data analytics tools such as Tableau and Adobe Analytics.
4. Comfortable navigating ambiguity, adaptable to change, and skilled at finding solutions when the path forward isn’t clearly defined.
5. Innovative mindset with a passion for delivering an exceptional client experience.
6. Excellent communication skills paired with strategic thinking and problem-solving abilities.

5+ years in marketing, advertising, loyalty, or beauty retail with a proven track record in campaign execution and project management.

Sephora Canada offers a comprehensive compensation package, including competitive salary, bonus potential, and RRSP matching. Health benefits include medical, dental, vision, life, and disability coverage, along with access to the Well-Being@Sephora program. Employees enjoy a hybrid work schedule, vacation and flex days, and maternity/paternity leave. Additional perks include a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.

Sephora Canada fosters a culture of belonging, where diversity and inclusivity are celebrated. The company is committed to creating an environment where every individual can grow and thrive, supported by a caring community passionate about innovation and driving the industry forward. Employees are encouraged to contribute to meaningful work and make a positive impact on the beauty industry and beyond.