Sephora

Loyalty Program Manager

Sephora Canada is a leading beauty retailer known for its innovation, trendsetting, and outstanding customer experience. As part of the global luxury group LVMH, Sephora Canada is committed to inclusivity, diversity, and providing a supportive environment for employees to grow and build their careers.

1. Manage and execute the Beauty Insider Program within Canada.
2. Develop marketing campaigns and promotions to engage Beauty Insider clients.
3. Strategic planning and collaboration with teams across sampling, inventory, production, email, site, analytics, and brand marketing.
4. Oversee loyalty program execution and manage redemption of offers, perks, and rewards.
5. Support client engagement and program growth in coordination with US counterparts.
6. Optimize client engagement through in-store and online programs, promotions, and campaigns.
7. Create and execute events to reward loyal clients and boost program visibility.
8. Extract data, conduct analysis, and provide recommendations for campaign optimizations.
9. Define success measures and KPIs to monitor program performance.
10. Lead creative development process for Canada, ensuring marketing assets are on strategy.
11. Collaborate with the tech team on projects and program enhancements.
12. Inspire and develop direct reports.
13. Serve as the expert and thought-leader for Beauty Insider campaigns and promotions.

1. 5+ years of experience in marketing, advertising, or loyalty; beauty retail experience preferred.

1. Proven experience in leading impactful campaigns.
2. Strong project management and cross-functional team leadership skills.
3. Ability to gather and interpret data and trends for business recommendations.
4. Proficiency in Microsoft Office Applications, Monday.com, Tableau, and Adobe Analytics.
5. Creative problem-solving skills.
6. Adaptability and ability to thrive in a fast-paced environment.
7. Strong communication skills in writing, conversation, and presentations.

5+ years in marketing, advertising, or loyalty, with a preference for beauty retail experience.

Access to the global community of LVMH for career opportunities.Gift of Giving Program with matched donations and volunteer time support.Flexible benefits package.Employee Assistance Program services.Well-Being@Sephora program for mental, financial, physical, and social well-being.Holidays, time off, Summer Friday hours, and work-life balance flexibility.Free product gifts and discounts with brand partners.

Sephora Canada fosters a unique culture of passionate and inspiring individuals, promoting inclusivity and diversity. The company is committed to creating an environment where every person can belong, grow, and build a beautiful career. The workplace supports flexibility and collaboration, with a hybrid working model in Toronto, Canada.