Sephora Loyalty Program Manager

Toronto • Canada

Wednesday, January 8, 2025

Sephora, a leading beauty retailer, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) group, known for its commitment to luxury and innovation. As an employer, Sephora Canada is dedicated to fostering a diverse and inclusive environment where employees can thrive and contribute to the brand's success.

1. Manage and execute the Beauty Insider Program in Canada, focusing on marketing campaigns and promotions.
2. Strategically plan and collaborate with cross-functional teams including sampling, inventory, production, and brand marketing.
3. Oversee the execution of loyalty programs and manage the redemption of offers, perks, and rewards.
4. Support client engagement and program growth in coordination with US counterparts.
5. Optimize client engagement with Beauty Insider benefits through in-store and online promotions and campaigns.
6. Create and execute events to reward loyal clients and boost program visibility.
7. Extract data, conduct analysis, and provide recommendations for campaign and program optimizations.
8. Define success measures and KPIs to monitor program performance.
9. Lead the creative development process for Canada, ensuring all marketing assets are on strategy and flawlessly executed.
10. Collaborate with the tech team on projects and program enhancements.
11. Inspire and develop direct reports.
12. Serve as the expert and thought-leader for Beauty Insider campaigns and promotions.

1. 5+ years of experience in marketing, advertising, or loyalty; beauty retail experience preferred.
2. Proven experience in leading impactful campaigns with strong project management skills.
3. Experience in cross-functional team leadership within marketing.

1. Proficiency in Microsoft Office Applications, Monday.com, Tableau, and Adobe Analytics.
2. Ability to gather and interpret data and trends to make business recommendations.
3. Creative problem-solving skills and confidence in ambiguous situations.
4. Adaptability and ability to thrive in a fast-paced environment.
5. Strong communication skills in writing, conversation, and presentations.

5+ years in marketing, advertising, or loyalty, preferably within the beauty retail sector.

Sephora offers a unique culture with access to the global LVMH community, career opportunities, a Gift of Giving Program, flexible benefits, Employee Assistance Program, Well-Being@Sephora program, holidays, time off, Summer Friday hours, and product discounts.

Sephora Canada prides itself on a culture of inclusivity, diversity, and representation, ensuring all employees feel they belong and can grow their careers. The company is committed to equal opportunity and provides accommodations for candidates and employees as needed.