Sephora Loyalty Executive

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation in the luxury sector. As an employer, Sephora offers a dynamic and inclusive environment that fosters creativity and growth, providing employees with opportunities to contribute to the brand's prestigious legacy.

1. Lead the execution of Sephora's Beauty Pass Loyalty Program in Thailand, focusing on expanding the Black and Gold customer base.
2. Ensure excellence in implementing loyalty program strategies, adhering to guidelines and best practices from the SEAOI Regional Loyalty Team.
3. Collaborate with the SEAOI Regional Loyalty Team to launch and evaluate new program initiatives, ensuring measurable results.
4. Act as the primary liaison between the SEAOI Regional Loyalty Team and the Thailand market, aligning strategic loyalty objectives.
5. Translate regional strategies into actionable market-specific plans, coordinating with local teams such as Digital, Merchandising, and Retail.
6. Curate and maintain an attractive selection of rewards and gifts within the Rewards Boutique and Birthday Gifts.
7. Train and empower store teams to drive loyalty program member acquisition, retention, and uptiering efforts.
8. Conceptualize and execute impactful loyalty member events, tracking and optimizing ROI.
9. Lead regular market business reviews with the SEAOI Regional Loyalty Team, providing performance updates and identifying optimization opportunities.
10. Extract and analyze monthly data on loyalty and major commercial campaigns.

1. Strong leadership and execution skills in loyalty program management.
2. Excellent collaboration and communication abilities.
3. Proficiency in data analysis and performance evaluation.
4. Ability to translate strategic objectives into actionable plans.
5. Experience in event planning and ROI optimization.

Experience in loyalty program management or a related field is preferred.

Sephora offers a comprehensive benefits package, including opportunities for professional development and career advancement within the global LVMH group.

Sephora fosters a vibrant and inclusive workplace culture that encourages innovation, creativity, and collaboration. Employees are empowered to contribute to the brand's success while developing their own professional skills in a supportive environment.