Sephora Loyalty Data & Insights Manager

Dubai • UAE

Monday, May 5, 2025

Sephora, a distinguished brand under the LVMH conglomerate, is renowned for its innovative approach to beauty retail. As an employer, Sephora offers a dynamic and fast-paced environment, fostering creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the expansive LVMH network.

1. Oversee the main program KPIs, creating accurate monthly forecasts and reconciling them against actuals.
2. Lead monitoring of key loyalty program health metrics to identify status and risks, and delve into insights and trends.
3. Leverage data to provide actionable insights that optimize program performance and enhance customer retention.
4. Present findings to stakeholders in a clear, digestible format to inform strategic decisions.
5. Manage all incoming data requests to support loyalty-related data needs across stores, e-commerce, and brands.
6. Lead discussions and requests for insight and reporting needs for thematic campaigns and brand/product launches.
7. Set up a prioritization framework to handle competing demands and effectively distribute work among team members.
8. Oversee the delivery of scheduled reports focusing on loyalty metrics in-store and online.
9. Manage and maintain user-friendly reports and dashboards for real-time metrics accessible to the organization.
10. Share reports with strong implications to ensure stakeholders are well-informed for effective decision-making.
11. Drive data excellence by aligning with insight experts across the group, including Offers, E-commerce, and Retail.
12. Manage relationships with business teams to understand data needs and ensure timely and relevant results.
13. Organize and manage all incoming data requests, ensuring clarity and purpose of data required.
14. Create an effective data repository for access and sharing across teams and requestors.
15. Coordinate with Global and Central tech teams to ensure access to correct data platforms and reliability of data.

1. 5+ years of relevant experience in analyzing large datasets and creating actionable insights.
2. Track record of success in leveraging data to drive business decisions with demonstrated impact.
3. Preferred experience in the retail industry focusing on multiple brands and products, as well as complex data segments.
4. Bachelor's degree in Analytics, Computer Science, or equivalent.

1. Proficiency in learning new data platforms and leveraging tools for data analysis, with knowledge of Power BI preferred.
2. Strong project management skills to handle multiple and conflicting requests and create effective delivery plans.
3. Excellent communication skills, including oral, written, and interpersonal abilities.
4. Ability to work collaboratively in teams.

5+ years of relevant experience in data analysis and insights generation, preferably within the retail industry.

Bachelor's degree in Analytics, Computer Science, or equivalent.

Sephora offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Sephora is characterized by a vibrant and dynamic workplace culture that embodies creativity, innovation, and a commitment to excellence. Employees are encouraged to embrace the brand's DNA and Employee Value Propositions, thriving in a fast-paced environment that values authentic communication and influence.