Sephora Loss Prevention Agent

Vaughan • Canada

Wednesday, February 12, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a beacon in the luxury beauty sector, renowned for its vast selection of prestige products and innovative retail experiences. With a robust presence of approximately 1,900 stores in 29 countries, Sephora continues to expand its footprint in North America, operating over 360 stores. The brand's North American headquarters is strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide professional and knowledgeable service to clients as needed.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to all legal and company policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and ongoing employee training to enhance loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate with stores and DLPM to develop and execute shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Satisfy and maintain all licensing requirements as required by province or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

1 year of asset protection or loss prevention experience in a retail environment is required.

High School diploma or equivalent.

Work in a dynamic and fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an inclusive and innovative culture, emphasizing professional development and a collaborative work environment. As part of the LVMH group, Sephora employees are encouraged to embrace creativity and excellence in the luxury retail space.