Sephora Loss Prevention Agent

Vancouver • Canada

Tuesday, June 17, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty industry, renowned for its extensive range of luxury products, expert services, and innovative retail environment. With a global presence of approximately 1,900 stores in 29 countries, Sephora continues to expand its footprint, including over 360 locations across North America. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide professional and knowledgeable service to clients as needed.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Conduct new hire and ongoing employee training to enhance loss prevention awareness.
8. Perform store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and processes.
11. Collaborate with stores and DLPM to develop and execute shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Meet all licensing requirements as mandated by province or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

A minimum of one year in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Sephora offers a dynamic work environment with opportunities for career growth and development.

Sephora fosters a culture of innovation and excellence, encouraging employees to thrive in a collaborative and dynamic environment. As part of the LVMH group, Sephora is committed to diversity, inclusivity, and sustainability, ensuring a positive impact on both employees and the community.