Sephora Loss Prevention Agent

Toronto • Canada

Monday, March 3, 2025

Sephora, a subsidiary of the esteemed LVMH Moet Hennessy Louis Vuitton group, is a pioneering force in the beauty retail sector, renowned for its extensive range of prestige products and innovative shopping experiences. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, boasting over 360 locations across North America. The brand's commitment to excellence is reflected in its dynamic work environment and dedication to customer service.

1. Protect store assets against theft through surveillance and operational controls.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to laws and company policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, and accident investigations.
5. Develop and maintain professional relationships with internal partners, law enforcement, and mall security.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and ongoing employee training on loss prevention.
8. Conduct store self-audits, checklists, and safety inspections.
9. Communicate audit findings to store leadership and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate on shrinkage prevention plans with store leadership and DLPM.

1. Minimum of 1 year experience in asset protection or loss prevention in a retail environment.
2. Meet and maintain all licensing requirements as per local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching in loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Flexibility to work varied hours, including evenings, weekends, and holidays.
5. Ability to work at multiple locations within a market.

At least 1 year of experience in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Sephora offers a dynamic work environment with opportunities for professional development and career growth within the luxury retail sector.

Sephora fosters a vibrant and inclusive workplace culture, emphasizing innovation, customer service excellence, and employee development. As part of the LVMH group, employees benefit from a global network of luxury brands and opportunities for cross-brand collaboration and advancement.