Sephora Loss Prevention Agent

Toronto • Canada

Monday, March 3, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is a pioneering force in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative retail environment. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, particularly in North America, where it operates over 360 stores. The company is headquartered in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Protect store assets against theft and maintain operational controls to reduce shortage.
2. Conduct surveillance on the sales floor and utilize CCTV to identify and deter theft.
3. Adhere to laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and ongoing employee training to maintain loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections and communicate findings to the Leadership team.
9. Assist with inventory preparation and process.
10. Collaborate with stores and District Loss Prevention Manager on shrinkage prevention plans.

1. Minimum of 1 year of asset protection/loss prevention experience in a retail environment.
2. Meet all licensing requirements as mandated by provincial or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

At least 1 year of experience in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Opportunity to work in a dynamic and fragrance-filled environment with the potential for career growth within the LVMH group.

Sephora fosters a collaborative and innovative workplace culture, emphasizing professional development and a commitment to excellence in customer service. As part of the LVMH group, employees benefit from a global network of luxury brands and career advancement opportunities.