Sephora

Loss Prevention Agent

Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation. Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable service to clients.
2. Conduct surveillance on the sales floor and utilize the CCTV system to identify, observe, and apprehend or deter individuals from committing external theft.
3. Adhere to all laws and Sephora policies concerning apprehensions, search and seizure, and the preservation of evidence.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, local law enforcement agencies, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide new hire and continuous employee training to maintain store loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections.
9. Communicate findings to store leadership and district loss prevention manager.
10. Assist store leadership with inventory preparation and process.
11. Partner with stores and district loss prevention manager in the development and execution of shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Satisfy and maintain all licensing requirements as required by province or local jurisdiction.
3. High School graduate or equivalent.
4. Availability to work flexible hours and days, including evenings, weekends, and holidays.
5. Availability to work at multiple locations within a market.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

1 year of asset protection/loss prevention experience in a retail environment.

High School graduate or equivalent.

Work in a fragrance-filled environment. Ability to lift and carry up to 50 pounds. Bend and stretch to stock shelves.

Sephora is known for its interactive shopping environment and innovation. The role is based in Toronto, with the possibility of working at multiple locations within the market.