Sephora Loss Prevention Agent

Scarborough • Canada

Friday, May 2, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its vast array of prestigious products, expert service, and innovative shopping experiences. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, particularly in North America, where it operates over 360 stores. The brand's North American headquarters are located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Protect store assets against theft and maintain operational controls to reduce shortage.
2. Conduct surveillance on the sales floor and utilize CCTV to identify and deter external theft.
3. Adhere to laws and Sephora policies concerning apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and continuous employee training to maintain loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections.
9. Communicate findings to store leadership and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Develop and execute shrinkage prevention plans in partnership with stores and DLPM.

1. 1 year of asset protection or loss prevention experience in a retail environment.
2. Meet and maintain all licensing requirements as required by province or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Flexibility to work at multiple locations within a market.

A minimum of 1 year in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Work in a fragrance-filled environment, with the ability to lift and carry up to 50 pounds, and bend and stretch to stock shelves.

Sephora fosters a culture of innovation and excellence, providing an interactive and dynamic shopping environment. The company values diversity and inclusion, encouraging employees to bring their unique perspectives to the table.