Sephora Loss Prevention Agent

Scarborough • Canada

Tuesday, April 8, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its extensive range of luxury products and innovative retail experience. With a global presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America, where it operates over 360 stores. The brand is celebrated for its expert service, interactive shopping environment, and commitment to innovation.

1. Protect store assets against theft and maintain operational controls to reduce shortages.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to legal and company policies concerning apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and continuous employee training to maintain store loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections and communicate findings to the Leadership team and District Loss Prevention Manager.
9. Assist with inventory preparation and process.
10. Partner with stores and District Loss Prevention Manager in developing and executing shrinkage prevention plans.

1. 1 year of asset protection or loss prevention experience in a retail environment.
2. Meet all licensing requirements as required by province or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

A minimum of 1 year in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Work in a fragrance-filled environment, with opportunities for professional growth and development within a leading global luxury brand.

Sephora fosters a dynamic and inclusive workplace culture that emphasizes innovation, expertise, and collaboration. As part of the LVMH group, employees are encouraged to excel and contribute to the brand's reputation as a beauty industry leader.