Sephora Loss Prevention Agent

Ottawa • Canada

Thursday, April 3, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneer in the beauty retail industry. Known for its extensive range of premium products, Sephora offers an unbiased service from beauty experts, fostering an interactive shopping environment. With approximately 1,900 stores across 29 countries, Sephora continues to expand its presence, including over 360 locations in North America. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Protect store assets against theft and work with the leadership team to maintain operational controls.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter potential theft.
3. Adhere to all laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases as required.
7. Provide new hire and ongoing employee training to promote loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate with stores and DLPM in developing and executing shrinkage prevention plans.

1. 1 year of asset protection or loss prevention experience in a retail environment.
2. Satisfy and maintain all licensing requirements as per provincial or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Availability to work flexible hours, including evenings, weekends, and holidays.
5. Ability to work at multiple locations within a market.

A minimum of 1 year in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career growth within a leading luxury retail group.

Sephora fosters an innovative and inclusive culture, where employees are encouraged to express their individuality and creativity. The company values diversity and is committed to creating a supportive environment where everyone can thrive.