Sephora Loss Prevention Agent

Mississauga • Canada

Monday, March 17, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its extensive range of prestigious products and innovative shopping experiences. As part of the world's leading luxury goods conglomerate, Sephora operates approximately 1,900 stores across 29 countries, with a significant presence in North America. The brand is celebrated for its expert service, interactive environment, and commitment to innovation.

1. Provide friendly, professional, and knowledgeable service to clients.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify, observe, and deter theft.
3. Adhere to all laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Conduct new hire and continuous employee training to maintain loss prevention awareness.
8. Perform store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate with stores and DLPM to develop and execute shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Satisfy and maintain all licensing requirements as per provincial or local jurisdiction.
3. High School graduate or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Availability to work flexible hours, including evenings, weekends, and holidays.
5. Ability to work at multiple locations within a market.

1 year of asset protection or loss prevention experience in a retail environment is required.

High School graduate or equivalent.

Work in a fragrance-filled environment, with opportunities for professional development and career advancement within a global luxury brand.

Sephora fosters an inclusive and dynamic workplace culture that emphasizes innovation, collaboration, and excellence in service. As part of LVMH, employees are encouraged to develop professionally within a supportive and prestigious environment.