Sephora Loss Prevention Agent

Mississauga • Canada

Saturday, January 11, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a global leader in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative shopping experiences. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, including over 360 locations across North America. The brand's North American headquarters are strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide professional and knowledgeable service to clients as needed.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to all laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases as required.
7. Provide training to new hires and ongoing employee training to maintain loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate with stores and DLPM to develop and execute shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Satisfy and maintain all licensing requirements as required by province or local jurisdiction.
3. High School graduate or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

1 year of asset protection or loss prevention experience in a retail environment is required.

High School graduate or equivalent.

Work in a fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an inclusive and dynamic workplace culture that emphasizes innovation, collaboration, and excellence in service. As part of the LVMH group, employees are encouraged to pursue professional growth within a supportive and prestigious environment.