Sephora Loss Prevention Agent

Kitchener • Canada

Thursday, February 27, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a beacon of innovation in the beauty industry. Renowned for its extensive range of luxury products and exceptional customer service, Sephora operates approximately 1,900 stores across 29 countries. With its North American headquarters in San Francisco and additional offices in New York, Montreal, and Toronto, Sephora continues to expand its influence in the beauty market.

1. Provide professional and knowledgeable service to clients as needed.
2. Conduct surveillance on the sales floor and utilize CCTV systems to deter and apprehend theft.
3. Adhere to all laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Conduct new hire and continuous employee training to maintain loss prevention awareness.
8. Perform store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate with stores and DLPM on shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Satisfy and maintain all licensing requirements as required by province or local jurisdiction.
3. High School graduate or equivalent.
4. Availability to work flexible hours, including evenings, weekends, and holidays.
5. Ability to work at multiple locations within a market.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

A minimum of 1 year in asset protection or loss prevention within a retail setting is required.

High School graduate or equivalent.

Work in a fragrance-filled environment, with opportunities for professional development and growth within the company.

Sephora fosters a dynamic and inclusive workplace culture that thrives on innovation and collaboration. As part of the LVMH group, Sephora employees are encouraged to pursue excellence and creativity, contributing to a vibrant and engaging work environment.