Sephora Loss Prevention Agent

Kitchener • Canada

Thursday, February 27, 2025

Sephora, a distinguished subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a beacon of innovation in the beauty retail sector. Renowned for its extensive range of prestigious products and exceptional customer service, Sephora operates approximately 1,900 stores across 29 countries, with a significant presence in North America. Its commitment to excellence is reflected in its interactive shopping environments and cutting-edge retail strategies.

1. Protect store assets against theft and maintain operational controls to minimize loss.
2. Conduct surveillance on the sales floor and utilize CCTV systems to deter and apprehend individuals committing theft.
3. Adhere to all legal and company policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare detailed reports on theft incidents, merchandise recovery, accident investigations, and audits.
5. Develop and sustain professional relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court for criminal or civil cases as required.
7. Conduct new hire and ongoing employee training to enhance loss prevention awareness.
8. Perform store self-audits, checklists, and safety inspections, communicating findings to store leadership and district loss prevention management.
9. Assist with inventory preparation and processes.
10. Collaborate with store and district loss prevention management to develop and execute shrinkage prevention plans.

1. 1 year of experience in asset protection or loss prevention within a retail environment.
2. Meet and maintain all licensing requirements as per provincial or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Flexibility to work varied hours, including evenings, weekends, and holidays.
5. Willingness to work at multiple locations within a market.

A minimum of 1 year in asset protection or loss prevention in a retail setting is required.

High School diploma or equivalent.

Work in a fragrance-filled environment, with the ability to lift and carry up to 50 pounds and perform physical tasks such as bending and stretching to stock shelves.

Sephora fosters a dynamic and innovative workplace culture that emphasizes professional growth, diversity, and a commitment to excellence. As part of the LVMH group, Sephora offers a collaborative environment where creativity and initiative are highly valued.