Sephora Loss Prevention Agent

Etobicoke • Canada

Monday, May 12, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its extensive range of prestigious products, expert service, and innovative shopping experiences. With approximately 1,900 stores across 29 countries, Sephora continues to expand its presence, including over 360 locations in North America. The brand's North American headquarters are situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Safeguard store assets against theft and collaborate with the Leadership team to uphold operational controls to mitigate shortages.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify, observe, and deter external theft.
3. Adhere to all legal and company policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare detailed reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Cultivate professional relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases as required.
7. Provide training for new hires and ongoing employee education to enhance loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections, communicating findings to the Leadership team and District Loss Prevention Manager.
9. Assist with inventory preparation and processes, and collaborate on shrinkage prevention plans.

1. Minimum of 1 year of experience in asset protection or loss prevention within a retail environment.
2. Meet and maintain all licensing requirements as mandated by provincial or local jurisdictions.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and deliver effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel is desirable.
4. Flexibility to work varied hours and days, including evenings, weekends, and holidays.
5. Willingness to work at multiple locations within a market.

At least 1 year of experience in a retail loss prevention or asset protection role is required.

High School diploma or equivalent.

Work in a dynamic, fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an inclusive and innovative workplace culture that values diversity, creativity, and collaboration. The company is committed to providing a supportive environment where employees can thrive and contribute to the brand's success.