Sephora Loss Prevention Agent

Edmonton • Canada

Thursday, January 2, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty industry, renowned for its extensive range of high-end products, expert service, and innovative retail environment. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence, boasting over 360 locations across North America. The brand's North American headquarters is situated in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Safeguard store assets against theft and collaborate with the Leadership team to maintain operational controls.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to legal and company policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare detailed reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and sustain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and continuous education to employees on loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections, communicating findings to the Leadership team and District Loss Prevention Manager.
9. Assist with inventory preparation and process, and partner in the development and execution of shrinkage prevention plans.

1. 1 year of asset protection or loss prevention experience in a retail environment.
2. High School diploma or equivalent.
3. Satisfy and maintain all licensing requirements as per provincial or local jurisdiction.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

A minimum of 1 year in asset protection or loss prevention within a retail setting is required.

High School diploma or equivalent.

Work in a dynamic and fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters a culture of innovation and excellence, encouraging employees to deliver exceptional service and maintain high standards in a collaborative and supportive environment.