Sephora Loss Prevention Agent

Dartmouth • Canada

Thursday, January 16, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is a leading global retailer in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative shopping experiences. With approximately 1,900 stores in 29 countries, Sephora is a trailblazer in the beauty sector. Its North American operations include over 360 stores, with headquarters in San Francisco and corporate offices in New York, Montreal, and Toronto.

1. Provide professional and knowledgeable service to clients as needed.
2. Conduct surveillance on the sales floor and utilize CCTV systems to deter and apprehend theft.
3. Adhere to laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain relationships with internal partners, local law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Conduct new hire and continuous employee training to enhance loss prevention awareness.
8. Perform store self-audits, checklists, and safety inspections.
9. Communicate findings to the store leadership team and District Loss Prevention Manager.
10. Assist with inventory preparation and process.
11. Collaborate with stores and DLPM to develop and execute shrinkage prevention plans.

1. 1 year of asset protection/loss prevention experience in a retail environment.
2. Meet and maintain all licensing requirements as required by province or local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.

A minimum of 1 year of experience in asset protection or loss prevention within a retail environment is required.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an inclusive and dynamic workplace culture that values innovation, collaboration, and excellence. As part of the LVMH group, Sephora offers employees the opportunity to work in a prestigious and globally recognized company, committed to diversity and sustainability.