Sephora Loss Prevention Agent

Calgary • Canada

Wednesday, January 8, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a pioneering force in the beauty industry, renowned for its extensive range of prestige products, expert service, and innovative shopping experiences. With a global presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, particularly in North America where it operates over 360 stores. The brand's commitment to excellence is further reflected in its robust online platform, Sephora.com, which serves as a major retail hub for beauty enthusiasts.

1. Protect store assets against theft and maintain operational controls to reduce shortages.
2. Conduct surveillance on the sales floor and utilize CCTV systems to identify and deter theft.
3. Adhere to legal and company policies regarding apprehensions, search and seizure, and evidence preservation.
4. Prepare reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Develop and maintain professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Testify in court on behalf of the company in criminal or civil cases.
7. Provide training to new hires and continuous education to employees on loss prevention awareness.
8. Conduct store self-audits, checklists, and safety inspections and communicate findings to the Leadership team.
9. Assist with inventory preparation and process.
10. Collaborate with stores and District Loss Prevention Manager to develop and execute shrinkage prevention plans.

1. 1 year of asset protection or loss prevention experience in a retail environment.
2. Meet all licensing requirements as required by local jurisdiction.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Flexibility to work varied hours, including evenings, weekends, and holidays.
5. Ability to work at multiple locations within a market.

A minimum of one year in asset protection or loss prevention within a retail setting.

High School diploma or equivalent.

Work in a dynamic and fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an inclusive and innovative culture, encouraging employees to thrive in a dynamic environment that values creativity and excellence. As part of the LVMH group, Sephora employees benefit from being part of a global leader in luxury goods, with opportunities for career advancement and professional development.