Sephora Logistics Manager

Kuala Lumpur • Malaysia

Tuesday, June 17, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and excellence. Operating in the Asia Pacific region, Sephora SEA spans over eight countries, including Malaysia, and is experiencing rapid growth with new store openings and innovative business channels. Sephora is dedicated to fostering an inclusive environment where diversity is celebrated, and employees are empowered to unlock their potential.

1. Manage relationships and communications with internal departments and third-party logistics providers for all logistics-related matters.
2. Communicate business-projected volumes related to warehouse operations in preparation for business needs and events.
3. Support new store openings by coordinating stock arrival deadlines and fixture requirements.
4. Liaise with related departments to plan inbound and outbound operation priorities and address inventory integrity issues.
5. Co-manage claims and quality issues with suppliers, stores, and customer service.
6. Ensure accuracy of inventory at third-party logistics providers through stock reconciliation and return flow management.
7. Monitor execution of interfaces and specific flows impacting distribution center stocks.
8. Perform cycle counts and yearly full stock takes across third-party logistics providers.
9. Ensure all audit requirements related to stock integrity are maintained and captured.
10. Drive continuous improvement in logistics by reviewing performance service levels, costs, and KPIs.
11. Conduct contingency planning for logistics-related tasks.
12. Manage cost and budget by monitoring and reporting on cost versus budget and supporting yearly and quarterly cost budget reviews.

1. Degree or professional qualification in Business, Operations Management, or Supply Chain.

1. Advanced Excel capabilities with strong analytical skills.
2. Experience with SAP and Warehouse Management Systems such as Manhattan or JDA.
3. Ability to work across functional areas and interact at various organizational levels.
4. Strong listening skills with a client-centric and commercial mindset.
5. Adaptability and flexibility to accept new ideas, people, and procedures.

At least 3 years of experience in logistics, ideally within a retail environment including e-commerce, FMCG, or the medical industry.

Degree or professional qualification in Business, Operations Management, or Supply Chain.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to learn, innovate, and lead. Employees are encouraged to be themselves and contribute to a diverse and inclusive workplace.

Sephora champions a world of inspiration and inclusion, where authenticity is embraced, and the strength of differences fuels collective spirit. The company is committed to creating a fulfilling work environment that delights clients and inspires the industry.