Sephora Lead Engineer, Retail Application Support

San Francisco • USA

Friday, March 28, 2025

Sephora, a leading beauty retailer and part of the prestigious LVMH group, is renowned for its innovative approach to beauty and retail. With a global presence spanning over 35 markets and more than 3,000 stores, Sephora is dedicated to empowering its employees and customers alike. The company fosters an inclusive environment where diversity is celebrated, and creativity is encouraged, aligning with its mission to redefine the future of beauty.

1. Lead the support and operations of all retail applications ensuring reliability and minimal downtime.
2. Drive the utilization of observability tools for monitoring, alerting, and anomaly detection.
3. Ensure proactive identification and resolution of issues impacting in-store customer experience.
4. Drive incident response, troubleshooting, and root cause analysis for application failures.
5. Collaborate with development, infrastructure, and store teams to improve application resilience.
6. Establish timely reporting on system performance, uptime, and operational incidents.
7. Implement best practices for system reliability, performance monitoring, and disaster recovery.
8. Automate key operational tasks and optimize support workflows for efficiency.

1. 8+ years' experience in software engineering, preferably in Application Support, Operations, or Reliability Engineering.
2. 8+ years' expertise in managing Retail Applications (POS, Kiosks, Mobile Apps, etc.).
3. Experience with monitoring and observability tools such as Splunk and Dynatrace.
4. Hands-on experience in incident management, troubleshooting, and RCA methodologies.
5. Knowledge of store operations workflows and customer experience technologies.

1. Strong analytical and problem-solving skills.
2. Excellent collaboration and communication skills with cross-functional teams.
3. Proficiency in incident response and troubleshooting.
4. Passion for system reliability, automation, and operational excellence.
5. Proactive mindset in identifying and resolving operational issues.
6. Experience with log analysis, event correlation, and root cause identification.
7. Strong understanding of IT Service Management (ITSM) and change management practices.

8+ years in software engineering with a focus on application support, operations, or reliability engineering.

The annual base salary range for this position is $173,610.00 - $192,900.00, with eligibility for bonuses.

Sephora offers comprehensive health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora's culture is defined by its commitment to innovation, diversity, and empowerment. As part of the LVMH family, Sephora encourages a disruptive spirit and creativity, providing a platform for employees to learn, evolve, and express their individuality. With a focus on reimagining the future of beauty, Sephora offers a dynamic and inclusive workplace where employees are valued and differences are celebrated.