Sephora IT Manager

Warsaw • Poland

Tuesday, November 18, 2025

Sephora, a leading brand in the luxury cosmetics industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to innovation and excellence. As an employer, Sephora offers a dynamic and international work environment, fostering creativity and collaboration across its global operations.

1. Oversee and ensure the smooth operation of retail IT systems, including POS solutions and in-store digital tools.
2. Manage IT support for stores and headquarters, ensuring minimal downtime and high service quality.
3. Supervise local IT service providers and monitor SLAs and performance KPIs.
4. Lead or support the deployment of IT projects, including store openings and digital tool rollouts.
5. Coordinate system testing, user training, and post-go-live support.
6. Oversee application and infrastructure maintenance for stores and offices.
7. Manage local IT budgets and supervise local IT vendors and hardware suppliers.
8. Lead and mentor local IT staff to ensure high performance.
9. Build effective communication bridges between business stakeholders and IT teams.

1. Master’s degree in Information Systems, Computer Science, or related field.
2. Minimum 5 years of experience in IT management within retail, FMCG, or consumer-facing industries.
3. Fluent in English.

1. Strong project management skills with a track record of delivering cross-functional initiatives.
2. Excellent stakeholder management, analytical, and communication skills.
3. Solid knowledge of store technology, payment systems, and fiscal environments.

Minimum 5 years of experience in IT management within retail, FMCG, or consumer-facing industries.

Master’s degree in Information Systems, Computer Science, or related field.

The position offers a B2B contract, hybrid work system with three days in the office and two days remote, and a wide range of company benefits available through a cafeteria system. Additionally, the role provides opportunities for international cooperation and career growth within the EME region.

Sephora fosters an open communication culture with a focus on international cooperation, particularly between Poland, the Czech Republic, and France. The company promotes a hybrid work environment, balancing office presence with remote work flexibility.