Sephora IT Infrastructure and Support Specialist
Sephora, a leading global retailer in beauty and cosmetics, operates under the umbrella of LVMH, a world-renowned luxury conglomerate. Known for its innovative approach to retail and customer experience, Sephora offers a dynamic and inclusive work environment, fostering growth and development for its employees.
- Oversee and manage the operation and maintenance of technological infrastructure, including Windows servers, Active Directory, networks, communications, and internet links across all locations.
- Ensure the administration, maintenance, and security of both physical and virtual Windows servers in alignment with global team directives.
- Supervise and manage the operation and maintenance of store-specific systems such as Point of Sale (POS) systems, ticket printers, barcode scanners, cash drawers, Pinpads, wireless banking terminals, computing equipment, and other peripherals.
- Oversee technical support activities, including the management of help desk operations and outsourced on-site support engineers, ensuring efficient resolution of POS-related incidents in stores.
- Manage relationships with infrastructure service providers, including those for computing equipment, servers, networks, communications, internet, POS, and other store-specific equipment.
- Implement and maintain monitoring tools for general infrastructure, critical services, and POS systems in stores.
- Proficiency in managing Windows servers and Active Directory.
- Strong understanding of network and communication systems.
- Experience with POS systems and store technology infrastructure.
- Ability to manage vendor relationships effectively.
- Competence in implementing and using monitoring tools for IT infrastructure.
Relevant experience in IT infrastructure management and support, particularly within a retail environment, is preferred.
Sephora offers a competitive benefits package, including opportunities for professional growth and development within a supportive and innovative work environment.
Sephora fosters a culture of innovation, inclusivity, and excellence. Employees are encouraged to pursue professional development and contribute to a dynamic team environment that values creativity and collaboration.


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