Sephora Investigation & Fraud Specialist

Toronto • Canada

Friday, May 16, 2025

Sephora, a leading brand under the LVMH umbrella, is renowned for its innovative beauty retailing and commitment to excellence. As part of the Selective Distribution business group, Sephora offers a dynamic work environment where creativity and passion for beauty thrive. The brand is dedicated to providing exceptional customer experiences and maintaining the highest standards of integrity and professionalism.

1. Conduct comprehensive investigations into allegations of misconduct, fraud, and policy violations.
2. Gather, review, and analyze evidence, including documents, electronic data, and witness statements.
3. Interview employees and other relevant parties to obtain information pertinent to investigations.
4. Prepare detailed investigation reports, including findings, evidence, and conclusions.
5. Collaborate with human resources, District Asset Protection Manager, District Manager, and other departments to ensure thorough and fair investigations.
6. Maintain confidentiality and integrity of all investigation processes and documentation.
7. Monitor and track investigation outcomes and follow-up actions to ensure timely resolution.
8. Provide training and guidance to employees on ethical standards and compliance issues.
9. Conduct thorough investigations into incidents of external fraud and organized retail crime, including theft and fraud.
10. Analyze data and trends to identify patterns and potential threats related to external fraud and organized retail crime.
11. Collaborate with DAPM’s, store teams, and all other relevant departments to develop and implement effective strategies to prevent and mitigate fraud and crime.
12. Work with law enforcement agencies and external partners to facilitate investigations and prosecutions of criminal activities.
13. Monitor and review security footage, transaction records, and other relevant data to identify suspicious activities.

1. Minimum of 3-5 years of experience in internal, ORC, and fraud investigations, or a related field.
2. Private Investigation License is a requirement.
3. Excellent written and verbal communication skills.
4. Ability to handle sensitive and confidential information with discretion.
5. Proficient in using investigation software and tools.
6. Knowledge of relevant laws, regulations, and industry standards.
7. Strong organizational skills and attention to detail.
8. Ability to work independently and as part of a team.

1. Strong analytical and problem-solving skills.
2. Proficient in using investigation software and tools.
3. Excellent written and verbal communication skills.
4. Strong organizational skills and attention to detail.

Minimum of 3-5 years in internal, ORC, and fraud investigations, or a related field.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Sephora fosters a culture of innovation, diversity, and inclusivity, where employees are encouraged to express their creativity and passion for beauty. The company values integrity, collaboration, and a commitment to excellence, creating a vibrant and supportive environment for professional growth.