Sephora Interim Lead

Saguenay • Canada

Tuesday, May 6, 2025

Sephora, a leading global beauty retailer and part of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty and exceptional customer service. As an employer, Sephora offers a dynamic work environment where employees are encouraged to grow and excel in their careers.

1. Oversee a designated area such as customer experience, beauty services, or operations, ensuring adherence to Sephora's standards.
2. Support staffing and management of the operations team, including stock management during night shifts.
3. Ensure the sales team follows Sephora's sales model, enhancing sales and services in Beauty Studios, Skincare, and Fragrances.
4. Provide training and development to coordinators and team members, ensuring proficiency in product knowledge and customer service.
5. Participate in the selection, training, and certification of beauty workshop trainers and coaches.
6. Manage store operations, ensuring compliance with all operational processes.
7. Oversee inventory management, including shipping, receiving, returns, and periodic inventory counts.
8. Ensure visual merchandising aligns with company standards and manage cleaning teams.

1. 1 to 3 years of experience in a similar role within a store of equivalent sales volume or equivalent internal experience.
2. Strong customer service skills.
3. Effective time management and problem-solving abilities.
4. Ability to multitask and prioritize tasks.
5. Willingness to work during peak hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and merchandising
3. Training and development
4. Operational management
5. Inventory management
6. Visual merchandising

1 to 3 years of experience in a similar retail role or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests in training and career development to help employees achieve their professional goals.

Sephora fosters a culture of passion for beauty, innovation, expertise, work-life balance, respect, teamwork, and initiative. Employees are surrounded by highly skilled professionals and are encouraged to develop their careers in a supportive environment.