Sephora HR Shared Services Operations Lead

San Francisco • USA

Friday, September 19, 2025

Sephora, a distinguished member of the LVMH family, is a global leader in the beauty retail industry, renowned for its innovative approach and commitment to diversity and inclusion. With a presence in over 35 markets and more than 3,000 stores worldwide, Sephora is dedicated to empowering its employees and customers alike, fostering an environment where creativity and individuality are celebrated.

1. Ensure efficient, accurate, and timely delivery of core HR operational services.
2. Serve as a second-tier support function, handling complex inquiries and escalations.
3. Actively contribute to process improvement and project initiatives to enhance employee experience.
4. Act as the primary liaison and trusted partner for HR Business Partners.
5. Drive operational alignment by translating HRBP needs into efficient processes.
6. Manage advanced ticket management and resolution, providing expert guidance for complex issues.
7. Oversee HR operational workflow management, including onboarding, position management, and offboarding.
8. Collaborate with HR Business Partners and other functional teams to resolve intricate issues.
9. Establish and enforce best practices and standard operating procedures for ticket resolution.
10. Investigate root causes of recurring issues and provide recommendations for improvement.
11. Participate in HR Ops projects, contributing insights and expertise.

1. 5+ years of experience in HR Shared Services, HR Operations, or a similar HR role.
2. Expertise with HR systems such as SAP SuccessFactors and case/ticketing systems like ServiceNow or Jira.
3. Strong analytical skills with advanced Excel capabilities.
4. Solid knowledge of core HR processes including onboarding, benefits administration, and payroll.
5. Excellent communication skills with a customer-service mindset.
6. Strong problem-solving abilities and attention to detail.
7. Bachelor’s degree in Human Resources or related field.

1. Advanced ticket management and resolution
2. HR operational workflow management
3. Process improvement and root cause analysis
4. Analytical skills with HR data
5. Excellent communication and customer service
6. Problem-solving and time management
7. Collaboration with cross-functional teams

A minimum of 5 years in HR Shared Services, HR Operations, or a similar HR role is required.

A Bachelor’s degree in Human Resources or related field is required. HR certifications such as SHRM-CP or PHR are a plus.

The annual base salary range for this position is $99,000.00 - $117,000.00. Individuals may also be eligible for bonuses.

Sephora offers comprehensive health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora is committed to fostering a culture of innovation and inclusivity, where employees are encouraged to unleash their creativity and pursue personal growth. As part of the LVMH family, Sephora values diversity and strives to create an environment where differences are celebrated and everyone is empowered to be their best.