Sephora Head of Retail
Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its luxury products and innovative retail experiences. With a strong presence in the Asia Pacific region, Sephora offers a dynamic and inclusive workplace where employees are encouraged to unlock their potential and contribute to the company's growth and success.
- Drive commercial targets and increase store conversion rates by elevating client experience in stores.
- Lead and develop diverse retail teams across multiple stores in Australia and New Zealand.
- Provide coaching and development for District Managers and the Retail Operations & Loss Prevention teams.
- Build effective relationships with key stakeholders such as Marketing, Merchandising, Supply Chain, Finance, and HR.
- Oversee sales strategies and analyze customer behaviors, competitive landscape, and market trends.
- Prepare and present financial reports and forecasts, analyzing business trends and key performance indicators.
- Ensure competitive services positioning and champion a client-centric culture in stores.
- Develop and implement strategies for succession planning and talent development.
- Collaborate with HR to design incentive programs aimed at driving sales performance.
- Manage sales budgets and P&L for each store, ensuring adherence to regional guidelines.
- Implement loss prevention strategies and ensure compliance to prevent shrinkage.
- Collaborate on store network expansion and maintain good relations with landlords.
- Professional experience of more than 10 years in the retail industry.
- Proven track record of enhancing client experience and driving conversion rates.
- Strong retail tenacity and commercial skills with attention to detail.
- Comfortable with financial aspects and understanding of client experience investments.
- Strong management skills and agility to lead in a rapidly changing environment.
- Strategic thinking with the ability to develop and implement retail strategies.
- Strong negotiation and influencing skills.
- Analytical and decision-making skills utilizing client feedback and data.
More than 10 years of professional experience in the retail industry with a focus on enhancing client experience and driving conversion rates.
Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for professional development. Employees are encouraged to innovate and lead, with a focus on inclusivity and diversity.
Sephora fosters a community where authenticity is embraced, and diversity fuels collective spirit. The company champions a culture of empowerment, learning, and growth, offering a fulfilling work environment where every action makes a difference.


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