Sephora Head of Retail

Sydney • Australia

Monday, June 2, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its luxury products and innovative retail experiences. With a strong presence in the Asia Pacific region, Sephora offers a dynamic and inclusive workplace where employees are encouraged to unlock their potential and contribute to the company's growth and success.

1. Drive commercial targets and increase store conversion rates by elevating client experience in stores.
2. Lead and develop diverse retail teams across multiple stores in Australia and New Zealand.
3. Provide coaching and development for District Managers and the Retail Operations & Loss Prevention teams.
4. Build effective relationships with key stakeholders such as Marketing, Merchandising, Supply Chain, Finance, and HR.
5. Oversee sales strategies and analyze customer behaviors, competitive landscape, and market trends.
6. Prepare and present financial reports and forecasts, analyzing business trends and key performance indicators.
7. Ensure competitive services positioning and champion a client-centric culture in stores.
8. Develop and implement strategies for succession planning and talent development.
9. Collaborate with HR to design incentive programs aimed at driving sales performance.
10. Manage sales budgets and P&L for each store, ensuring adherence to regional guidelines.
11. Implement loss prevention strategies and ensure compliance to prevent shrinkage.
12. Collaborate on store network expansion and maintain good relations with landlords.

1. Professional experience of more than 10 years in the retail industry.
2. Proven track record of enhancing client experience and driving conversion rates.
3. Strong retail tenacity and commercial skills with attention to detail.
4. Comfortable with financial aspects and understanding of client experience investments.

1. Strong management skills and agility to lead in a rapidly changing environment.
2. Strategic thinking with the ability to develop and implement retail strategies.
3. Strong negotiation and influencing skills.
4. Analytical and decision-making skills utilizing client feedback and data.

More than 10 years of professional experience in the retail industry with a focus on enhancing client experience and driving conversion rates.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for professional development. Employees are encouraged to innovate and lead, with a focus on inclusivity and diversity.

Sephora fosters a community where authenticity is embraced, and diversity fuels collective spirit. The company champions a culture of empowerment, learning, and growth, offering a fulfilling work environment where every action makes a difference.