Sephora Head of Retail

Kuala Lumpur • Malaysia

Friday, January 24, 2025

Sephora, a distinguished name in the beauty retail sector, operates under the prestigious LVMH umbrella, renowned for its luxury brands. As an employer, Sephora is committed to fostering an environment where creativity and diversity are celebrated, empowering employees to excel and innovate. The company prides itself on its inclusive culture and dedication to professional development, offering a dynamic workplace where individuals can thrive and contribute to the reimagining of beauty.

1. Drive commercial targets and increase store conversion rates by enhancing client experience.
2. Lead and develop diverse retail teams across multiple stores in Malaysia.
3. Provide coaching and development for Area Managers, Store Managers, and the Retail Operations team.
4. Build effective relationships with key stakeholders such as Marketing, Category, Supply Chain, Finance, and HR.
5. Oversee stores, mentor, and direct strategies for sales success.
6. Develop strategies with insightful analysis of customer behaviors and market trends.
7. Evaluate data related to sales, promotions, competitors, and client feedback.
8. Prepare and present regular financial reports and forecasts.
9. Ensure competitive service positioning and client engagement in stores.
10. Champion a client-centric culture with strong floor management and digital tool adoption.
11. Optimize store layout to enhance shopping experiences.
12. Develop and implement strategies for a robust succession bench for Store Leaders.
13. Collaborate with HR to design incentive programs for sales performance.
14. Advocate for training programs to enhance employee skills.
15. Manage, train, develop, and retain a high-performing retail team.
16. Collaborate with Market Retail Training, Marketing, Category, Supply Chain, Finance, and HR teams.
17. Play a pivotal role in the expansion of the store network and new store openings.

1. Professional experience in the retail industry with a proven track record.
2. Strong retail tenacity and commercial skills.
3. Unwavering client-centric mindset.
4. Demonstrated leadership in achieving sales and profitability.
5. Comfortable with financial aspects and understanding of client experience investments.
6. Strong management skills and agility in a rapidly changing environment.
7. Operations-minded and hands-on approach.
8. Strategic thinking with the ability to develop and implement retail strategies.
9. Strong negotiation and influencing skills.
10. Strong analytical and decision-making skills.

1. Leadership and team development
2. Strategic planning and execution
3. Financial acumen
4. Client experience enhancement
5. Data analysis and decision-making
6. Negotiation and influencing
7. Operations management
8. Cross-functional collaboration

Extensive experience in the retail industry, with a focus on enhancing client experience and driving conversion rates.

Sephora offers a vibrant work environment with opportunities for professional growth and development. Employees benefit from personalized career plans, continuous learning, and the chance to work with talented leaders and teams. The company champions diversity and inclusion, creating a supportive and inspiring workplace.

Sephora's culture is rooted in inspiration and inclusion, encouraging employees to celebrate their individuality and creativity. As part of the LVMH family, Sephora combines the reach and impact of a global leader with the innovative spirit of a beauty pioneer. The company is dedicated to empowering its employees to be their best, fostering an environment where everyone can contribute to the future of beauty.