Sephora Head of Human Resources, Retail

London • UK

Tuesday, November 11, 2025

Sephora, a trailblazer in the prestige beauty retail sector, is part of the esteemed LVMH Group since 1997. Originating from Limoges, France in 1969, Sephora has consistently redefined beauty retail by fostering a world of inspiration and inclusion. With a global presence spanning 35 countries and a workforce of 56,000, including over 600 in the UK, Sephora connects customers with nearly 500 beauty brands and its own Sephora Collection, offering an unparalleled range of products. As an employer, Sephora champions diversity and inclusivity, providing a dynamic environment where employees are empowered to make a meaningful impact.

1. Develop and execute the HR strategy for UK retail operations in alignment with Sephora's global and local business objectives.
2. Partner with Retail Operations leadership to enhance performance, engagement, and growth across stores.
3. Attract, select, and nurture leadership team members across retail locations.
4. Oversee the performance management process, ensuring fair and consistent application of standards.
5. Lead workforce planning, succession planning, and talent development initiatives.
6. Champion internal mobility and career progression for store teams.
7. Drive initiatives promoting Sephora’s values, diversity, equity, and inclusion.
8. Monitor and enhance employee engagement through data-driven insights and action plans.
9. Ensure HR policies, systems, and processes are effective and scalable.
10. Support organizational change, restructures, and transformation projects.
11. Oversee complex employee relations cases, ensuring fair, consistent, and legally compliant outcomes.
12. Collaborate with the Employee Relations Manager to manage risk and maintain a positive employee experience.
13. Partner with Retail Education to design and implement leadership development programs.
14. Identify high-potential talent and create pathways for leadership progression.
15. Embed a coaching culture to empower leaders and elevate team performance.
16. Strengthen leadership capability and accountability across store leadership teams.
17. Provide guidance on compensation and benefits programs for retail employees.
18. Lead, coach, and develop a high-performing HR team, fostering collaboration and continuous improvement.

1. Strategic thinker with the ability to translate business objectives into HR initiatives.
2. Minimum of 10 years of progressive HR experience, including 5 years in a leadership role.
3. 3–5 years of experience in a retail or multi-site environment with a deep understanding of store operations.
4. Strong exposure to employee relations, talent development, and organizational change.
5. Proven experience in leading and managing HR teams.
6. Strong knowledge of HR principles, practices, and employment law.

1. Excellent communication, interpersonal, and presentation skills.
2. Ability to build strong relationships with business leaders and employees at all levels.

Minimum of 10 years of progressive HR experience, including 5 years in a leadership role and 3–5 years in a retail or multi-site environment.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities for innovation and leadership. Employees find fulfillment in their work, from delighting clients to inspiring the industry.

Sephora embraces authenticity and values the strength of diversity, fostering a community where differences fuel collective spirit. The culture is one of empowerment, learning, and growth, offering employees the opportunity to innovate and lead.