Sephora Head of Enterprise Services Operations

Neuilly-sur-Seine • France

Tuesday, February 4, 2025

Sephora, a prestigious name in the beauty retail industry, is part of the esteemed LVMH group, known for its commitment to excellence and innovation. As an employer, Sephora fosters an environment where creativity and diversity are celebrated, empowering its teams to redefine the future of beauty. With a global presence spanning 35 markets and over 3,000 stores, Sephora offers a dynamic workplace where employees can thrive and contribute to a shared vision of transforming the beauty landscape.

1. Lead and manage the Enterprise Service Operations teams, ensuring seamless back-office operations for Sephora users.
2. Oversee infrastructure operations (L1 to L3) and application operations L2, focusing on SAP Basis within Sephora's ERP environment.
3. Ensure the successful execution of IT production plans and manage the EDI exchange platform with third-party logistics providers.
4. Organize, plan, and supervise technical projects, ensuring the inclusion of production requirements and leading technical streams, particularly for SAP ECC to S4 Hana upgrades.
5. Optimize productivity through industrialization and automation of production management, adopting a DevOps-like approach.
6. Manage routine operations, ensuring service quality and security, and handle support requests and critical incidents.
7. Develop and monitor end-to-end service levels (SLA/SLO) and manage outsourced services, ensuring continuous improvement.
8. Lead crisis meetings and propose solutions for critical incidents, contributing to the continuous improvement of services.

1. Master's degree in engineering or equivalent.
2. Minimum of 15 years of experience in IT production.
3. Recognized expertise in SAP, middleware layers, and cloud services (IaaS, PaaS, SaaS).
4. Fluency in English.

1. Strong leadership and team management skills.
2. Proficiency in Windows and Linux environments.
3. Knowledge of ITIL change management processes.
4. Familiarity with DevOps methods and automation tools.

A minimum of 15 years in IT production, with a focus on SAP and cloud services.

Master's degree in engineering or equivalent.

Sephora offers a vibrant work environment with opportunities for professional growth, personalized career development plans, and the chance to work with talented teams. Employees enjoy a culture of innovation and creativity, with a commitment to diversity and inclusion.

Sephora's workplace culture is defined by its commitment to innovation, diversity, and empowerment. As part of the LVMH family, Sephora encourages creativity and collaboration, providing a supportive environment where employees can excel and contribute to a shared vision of redefining beauty.