Sephora Hair Care Expert

Sephora, a distinguished brand under the prestigious LVMH Group, has been a trailblazer in the luxury beauty retail sector since its founding in 1969 in Limoges, France. Known for its commitment to diversity and inclusivity, Sephora connects customers with a curated selection of nearly 500 brands, including its own Sephora Collection, across 35 countries. With a workforce of 56,000, Sephora fosters a vibrant community where beauty is celebrated in all its forms.

1. Ensure customer satisfaction and gather feedback to enhance service quality.
2. Maximize staff productivity and engagement through effective leadership.
3. Maintain stock availability and ensure efficient replenishment processes.
4. Adhere to operational routines and compliance standards.
5. Achieve turnover targets and develop the hair care category.
6. Monitor and control retail key figures such as market share, items per transaction, average basket value, and conversion rates.
7. Conduct scheduled inventory checks and manage employee turnover.
8. Provide short services in all departments and support beauty classes.
9. Ensure product presentation aligns with visual merchandising standards.
10. Maintain assortment and merchandise, ensuring the sales floor is fully stocked and products are prepared for sale.
11. Clean and organize furniture and products on the sales floor.
12. Manage warehousing and stocking of goods both in the warehouse and on the sales floor.
13. Support merchandising updates and conversions.
14. Operate the cash register and perform additional daily business tasks.

1. Minimum 3 years of experience in a related field.

1. Excellent communication skills with customers.
2. Strong knowledge of the beauty industry and current trends.
3. Fluency in English or the native language of the country.
4. Ability to act in a people-oriented manner, showing creativity and innovation.
5. Entrepreneurial spirit and mindset.

Minimum 3 years of experience in beauty, cosmetics, retail, fashion, or gastronomy sectors, with a focus on customer service and retail operations.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for personal and professional development.

Sephora embraces a community where authenticity is valued, and the diversity of its team fuels a collective spirit. The brand is committed to fostering an inclusive environment that encourages empowerment, learning, and growth.